Login
  • +1 973 685-6114
  • LiveChat
  • Support
Home of Colossal Web Hosting & Services at Affordable Rates
Menu
  • Home
  • About Us
  • Hosting
    • Email Hosting Get Unlimited Email Accounts
      Shared Hosting Do-It-Yourself Hosting
      Managed Hosting Relax: Let Us Do It All for You!
      Site Builder Hosting Build your own site with 300+ thesmes!
      Reseller Hosting For as little as $10.00/month

      EMAIL HOSTING
      Starting at $2.00/mo $4.99

      Colossal Capacity
      Unlimited Email Accounts
      Access from anywhere

      View All Email Plans

      WEB HOSTING
      Starting at $5.00/mo $9.99/mo

      Do-It-Yourself or Managed
      Colossal Web Space
      Fast Activation, Fast Servers

      View All Hosting Plans

  • Domains
    • Domain Registration Register your Perfect Domain
      Domain Transfer Transfer Your Domain to Us!
      Domain Renewal Login to Renew Your Domain
      Domain Pricing View Our Domain Price List
      Domain Information We Offer Hundreds of Extensions
      Domain Name Agreements View Our Terms and Conditions.

      DOMAIN NAMES
      Starting at $13.95/mo $15.95/mo

      Get Your Perfect Domain. Today!

      Purchase Now!

  • Services
    • Web Design Services We will design your Website for you!
      Graphics Design Services Brochures, Logos, PowerPoints, etc.
      Translation Services We translate Websites & Documents!
      Tech & Internet Consulting We help you reach your tech goals!
      Security Certificates We Sell SSL Security Certificates!

      SSL CERTIFICATES
      Starting at $19.99/year $24.99/mo

      Secure your Website. Today!

      Purchase Now!

  • Security
  • Support
    • Customer Portal
    • My Account
    • Rewards & Affiliate Program
    • Hosting Agreements
    • Reseller Agreement
    • Domain Registration Agreements
    • Privacy Policy
    • Acceptable Use Policy
    • Terms of Service
    • FAQs
  • Contact Us

Digital Millennium Copyright Act (DMCA) Guidelines - The Colossal Webs Company

Home / Customer Support / Digital Millennium Copyright Act (DMCA) Guidelines

READ: OUR DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA) GUIDELINES

REFUND POLICY NOTICE: For Web-hosting accounts, any prepayment covering a specific hosting term (monthly, quarterly, yearly) is a commitment to the chosen term. Once a term has commenced, it can no longer be refunded. Therefore, all Payments to The Colossal Webs Company are Non-Refundable, except where we were unable to provide or deliver the services that you ordered, and only after we have determined that we are unable to provide such services. When closing or cancelling a service, prepayments covering the cuurrent, running term cannot be refunded. The customer must schedule a cancellation to take effect at the next renewal date. Tools are available in the customer’s billing account that allow for such scheduled automatic cancellations. Customers may be credited only with the full value of advanced payments beyond the initial prepayment period, such as would be the case when a customer pays for two terms in advance. In such a case, only the second term is fully refundable if never commenced. Any term commenced is due. To avoid any type of misunderstanding as to what we can or cannot do, please contact us to make sure that we can indeed provide the services that you desire. HOSTING AGREEMENTS: All current and prospective Hosting customers (Shared/Virtual, Managed, E-Mail, Resellers, SiteBuilder) must agree to all of our terms and conditions as stipulated in our Terms of Service (TOS), Acceptable Use Policy (AUP), and Reseller Agreement.

DOMAIN AGREEMENTS: All current and prospective domain name registrants must agree and adhere to our Domain Registration Policies. Domain names are absolutely non-refundable, even in the case of multiyear  prepayments.

The information below allows you to contact The Colossal Webs Company at all times to submit your support requests or to make general queries:

  • Existing Customers: Use the Trouble Ticket System for customer support.
  • Prospective Customers: Use the Pre-Sale Contact Form.

Mailing Address:
The Colossal Webs Company
P.O. Box 1150
Stroudsburg, PA 18360, USA
Phone: (973) 685-6114

OUR POLICIES & AGREEMENTS

  • Domain Registration Agreements: Learn More…
  • Web-Hosting Agreements: Learn More…
  • Reseller Agreement: Learn More…
  • Privacy Policy: Learn More…
  • Terms of Service (TOS): Learn More…
  • Acceptable Use Policy (AUP): Learn More…
  • Frequently Asked Questions (FAQ): Learn More…
  • Digital Millennium Copyright Act (DMCA): Learn More…

DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA) GUIDELINES


The Colossal Webs Company’s does not tolerate copyright infringement by site owners. It is therefore our policy to comply with the guidelines of the Digital Millennium Copyright Act.

Notification of Rights Infringement under the Digital Millennium Copyright Act (DMCA)

Copyright owners or their agents who believe that any content hosted on our servers infringes upon their copyrights may contact us with the following information in writing (please consult your legal counsel or see 17 U.S.C. Section 512(c)(3) to confirm these requirements):

  • Detailed information on the copyrighted materials or items being infringed upon.
  • Accurate links to the pages containing such information.
  • Detailed explanation on who owns the rights to the material being infringed as well as proof of ownership any such rights.
  • Detailed and accurate ways of contacting the copyright and/or intellectual property owner.
  • A good-faith statement about why you believe use of the copyrighted material by the infringer is not authorized by the copyright owner, its agent, or the law.
  • A statement that the information in the notification is accurate under penalty of perjury and that you are authorized to act on behalf of the owner of the rights being infringed.
  • The physical signature of the person authorized to act on behalf of the owner of the rights being infringed.You must mail your information to:Attn: DMCA/Rights Infringements
    The Colossal Webs Company
    O. Box 1150
    Stroudsburg, PA 18360
    USA

Please note that under Section 512(f) of the DMCA, any person who knowingly materially misrepresents the material or activity being infringed may be subject to liability.

Counter Notification under the Digital Millennium Copyright Act (DMCA)

If you were notified of copyright infringement and you elect to send us a counter notice before or after the infringing material was taken down, removed, disabled, suspended or suppressed, you may send us written communication that includes the following (please consult your legal counsel or see 17 U.S.C. Section 512(g)(3) to confirm these requirements):

  • Identification of the material that was taken down, removed, disabled, suspended or suppressed and the locations where the material appeared before it was taken down, removed, disabled, suspended or suppressed.
  • A good-faith statement under penalty of perjury about why you believe your use of the copyrighted material was authorized and lawful.
  • Detailed and accurate ways of contacting you and the copyright and/or intellectual property owner.
  • Your physical signature or the physical signature of the person signature of the person authorized to act on behalf of the owner of the rights being infringed.
  • A statement that you consent to the jurisdiction of a Federal District Court in the state of Pennsylvania and that you will accept service of process from the person who provided notification under subsection (c)(1)(C) or an agent of such person.
  • You must mail your information to:Attn: DMCA/Rights Infringements
    The Colossal Webs Company
    O. Box 1150
    Stroudsburg, PA 18360
    USA

Please note that under Section 512(f) of the DMCA, any person who knowingly materially misrepresents the material or activity being infringed may be subject to liability.

SUPPORT POLICY FAQ

24/7 Support

We maintain a 24/7 Customer Support presence, primarily via our Trouble Ticket System. We always stand ready to resolve any issues you may encounter.

Trouble Ticket System

Our Trouble Ticket System is our premier means of support. This tool allows us to track customer issues in an efficient and organized manner.

Phone Support

While we do not provide direct live phone support (you must leave a message), we track all calls and respond to all queries as soon as possible.

Fast Response Times

We respond to support requests within 24/48 hours. We address issues submitted via Trouble Ticket first, in the order in which they are received.

We Strive for Efficiency

We encourage existing customers to use our Trouble Ticket System to submit issues to us. Your issues will be resolved faster.

Help Us Help You

When asking for support, describe your issues clearly (provide descriptions of error message received and what you were doing when the issue occurred.

What makes us the Best?

In addition to Web-Hosting and Domain Registration, we also provide:

Web-Design Services

We can design your Website, with professional passion. Learn more!

Graphics Design Services

We design brochures, business cards, folders, PowerPoints, etc. Learn more!

Translation Services

We translate software, websites, and other types of documents. Learn more!

Tech Consulting Services

We help you achieve your web & technology goals. Learn more!

Security Certificates

We sell SSL Security Certificates to help protect your data. Learn more!

Unbeatable Service

We are available to answer all your questions. Contact Us!

See why our customers us!

- Tabitha M.

Nothing more to say... Just perfect! (The Netherlands)



- Dieudonne B.

Merci en nous aidant à payer sans difficulté nos factures par votre système pay Pal. (Democratic Republic of the Congo)



- Gael R.

Thanks, every thing looks good. Good job body!. Gaël (Canada)



Share this:

  • Tweet
  • Click to share on Reddit (Opens in new window) Reddit
  • Click to print (Opens in new window) Print
  • More
  • Share on Tumblr
  • Pocket
  • Click to share on Telegram (Opens in new window) Telegram
  • Click to share on WhatsApp (Opens in new window) WhatsApp

Like this:

Like Loading...

Need Help? Call Us 24/7:

+1 973 685-6114

Sign up to Newsletter for special offers

 

HOSTING

  • Shared Hosting
  • Managed Hosting
  • SiteBuilder Hosting
  • Reseller Hosting
  • E-Mail Hosting
  • Reseller Program
  • Hosting Agreements

Follow Us

SERVICES

  • Web Design
  • Logo & Graphics Design
  • Tech & Web Consulting
  • Translation Services
  • SSL Certificates

LIVE HELP

DOMAINS

  • Register Domain
  • Transfer Domain
  • Renew Domain
  • Domain Pricing
  • Domain Information
  • Domain Agreements
We Accept: Pay With PayPal Pay With Stripe
No PayPal Account Needed!
The Colossal Webs Company
We have been a leader in Web-hosting and Internet solutions since 1999.
  • About the CWC
  • Company Blog & News
  • Affiliate & Rewards Program
  • Customer Support
  • Customer Portal
  • FAQs
Copyright © 1999-2021 The Colossal Webs Company - All rights reserved.
Terms of Service | Privacy Policy | Site Map
Scroll
%d