WE'VE GOT: GREAT CUSTOMER SUPPORT

Whether by phone, email, or other means, we stand ready 24/7 to help you secure the best and most efficient Web presence in the world. We pride ourselves on great support that strives to ensure that our customers are always satisfied with our work.

The Global Web Company strives to assist its customers in whatever way is necessary to make their experience with us both fruitful and positive. To achieve this goal, we have in place an established Customer Support policy that allows us to respond to the technical as well as informational needs of our customers.

Our existing customers have access to our Customer Portal where they can review their account, pay their invoices, and submit support requests in a secure environment that protects their most sensitive information.

For those customers who wish to interact with us, especially prospective customers, we have a Pre-Sale Contact Form as well as a Live Help chat module that allow us to respond to any of your queries prior to your decision to buy. Click the Live Help button to chat.

The information below allows you to contact The Global Web Company at all times to submit your support requests or to make general queries:

Mailing Address:
The Global Web Company
229 Main Street #109
Little Falls, NJ 07424
USA
Phone: (973) 685-6114

LIVE HELP

OUR POLICIES & AGREEMENTS

SUPPORT POLICY FAQ

24/7 Support

We maintain a 24/7 Customer Support presence, primarily via our Trouble Ticket System. We always stand ready to resolve any issues you may encounter.

Trouble Ticket System

Our Trouble Ticket System is our premier means of support. This tool allows us to track customer issues in an efficient and organized manner.

Phone Support

While we do not provide direct live phone support (you must leave a message), we track all calls and respond to all queries as soon as possible.

Fast Response Times

We respond to support requests within 24/48 hours. We address issues submitted via Trouble Ticket first, in the order in which they are received.

We Strive for Efficiency

We encourage existing customers to use our Trouble Ticket System to submit issues to us. Your issues will be resolved faster.

Help Us Help You

When asking for support, describe your issues clearly (provide descriptions of error message received and what you were doing when the issue occurred.

What makes us the Best?

In addition to Web-Hosting and Domain Registration, we also provide:

Web-Design Services

We can design your Website, with professional passion. Learn more!

Graphics Design Services

We design brochures, business cards, folders, PowerPoints, etc. Learn more!

Translation Services

We translate software, websites, and other types of documents. Learn more!

Tech Consulting Services

We help you achieve your web & technology goals. Learn more!

Security Certificates

We sell SSL Security Certificates to help protect your data. Learn more!

Unbeatable Service

We are available to answer all your questions. Contact Us!

See why our customers us!

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