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READ: OUR DOMAIN REGISTRATION AGREEMENTS
REFUND POLICY NOTICE: For Web-hosting accounts, any prepayment covering a specific hosting term (monthly, quarterly, yearly) is a commitment to the chosen term. Once a term has commenced, it can no longer be refunded. Therefore, all Payments to The Colossal Webs Company are Non-Refundable, except where we were unable to provide or deliver the services that you ordered, and only after we have determined that we are unable to provide such services. When closing or cancelling a service, prepayments covering the cuurrent, running term cannot be refunded. The customer must schedule a cancellation to take effect at the next renewal date. Tools are available in the customer’s billing account that allow for such scheduled automatic cancellations. Customers may be credited only with the full value of advanced payments beyond the initial prepayment period, such as would be the case when a customer pays for two terms in advance. In such a case, only the second term is fully refundable if never commenced. Any term commenced is due. To avoid any type of misunderstanding as to what we can or cannot do, please contact us to make sure that we can indeed provide the services that you desire. HOSTING AGREEMENTS: All current and prospective Hosting customers (Shared/Virtual, Managed, E-Mail, Resellers, SiteBuilder) must agree to all of our terms and conditions as stipulated in our Terms of Service (TOS), Acceptable Use Policy (AUP), and Reseller Agreement.
DOMAIN AGREEMENTS: All current and prospective domain name registrants must agree and adhere to our Domain Registration Policies. Domain names are absolutely non-refundable, even in the case of multiyear prepayments.
The information below allows you to contact The Colossal Webs Company at all times to submit your support requests or to make general queries:
- Existing Customers: Use the Trouble Ticket System for customer support.
- Prospective Customers: Use the Pre-Sale Contact Form.
The Colossal Webs Company
P.O. Box 1150
Stroudsburg, PA 18360, USA
Phone: (973) 685-6114
DOMAIN REGISTRATION AGREEMENTS & POLICIES
We offer hundreds of domain name extensions from around the world. Get acquanted with our domain registration policies.
A domain name is a unique address or identifier of a Web site on the World Wide Web. Your domain name is the first thing people see when they find your website. Your web address is the first impression about you or your organization. Having the right domain name is critical to giving a positive first impression, no matter what your website does.
However, registration of these domains is also regulated by governements and registry organizations around the world. Several rules govern the domain name registration processes and Registries have policies in place that must be adhered to by domain name registrants.
By registering your domain name with us, you are agreeing to abide by the following domain name registration policies:
SUPPORT POLICY FAQ
We maintain a 24/7 Customer Support presence, primarily via our Trouble Ticket System. We always stand ready to resolve any issues you may encounter.
Trouble Ticket System
Our Trouble Ticket System is our premier means of support. This tool allows us to track customer issues in an efficient and organized manner.
While we do not provide direct live phone support (you must leave a message), we track all calls and respond to all queries as soon as possible.
Fast Response Times
We respond to support requests within 24/48 hours. We address issues submitted via Trouble Ticket first, in the order in which they are received.
We Strive for Efficiency
We encourage existing customers to use our Trouble Ticket System to submit issues to us. Your issues will be resolved faster.
Help Us Help You
When asking for support, describe your issues clearly (provide descriptions of error message received and what you were doing when the issue occurred.
What makes us the Best?
In addition to Web-Hosting and Domain Registration, we also provide:
See why our customers us!
- Tabitha M.
Nothing more to say... Just perfect! (The Netherlands)
- Dieudonne B.
Merci en nous aidant à payer sans difficulté nos factures par votre système pay Pal. (Democratic Republic of the Congo)
- Gael R.
Thanks, every thing looks good. Good job body!. Gaël (Canada)