Our Colossal Support
Our Colossally Generous
Reseller Agreement
The Colossal Webs Company’s Reseller Program allows participating web designers, web developers, consultants, and others the opportunity to purchase Colossal Webs Company products and services, and to resell those products and services to end-user clients (each, a Reseller Customer) on a profit-making basis.
Ready to join our Reseller Program?
We Do Worry-Free Customer Support.
RESELLER AGREEMENT & PROGRAM
The Colossal Webs Company’s Reseller Program allows participating web designers, web developers, consultants, and others the opportunity to purchase Colossal Webs Company products and services, and to resell those products and services to end-user clients (each, a Reseller Customer) on a profit-making basis.
Eligibility Requirements: To qualify as a Reseller, an applicant must:
Be an active business, or plan to be an active business anywhere in the world, with a sound business plan that involves the reselling of our hosting services; The site of the reseller, whether already created or in planning, must reflect this before Reseller can begin reselling;
Agree to this Program Description and its Terms and Conditions
and
Submit a Program Application that is reviewed and approved by The Colossal Webs Company.
Reseller Plans and Benefits.
The Colossal Webs Company will allow Resellers to purchase any of the hosting plans and products provided by the Colossal Webs Company, including those products that may be sold to Resellers at a discounted rate where applicable.
Reseller may resell our products and services to his/her own customers at any price freely determined by the Reseller. A summary of the Colossal Webs Company’s regular Web hosting plans and prices is available on this page. The Reseller may choose to simply copy our plans and offer similar plans at higher rates, or design his/her own plans to fit his own business model. For example, a reseller who purchases our starter ColossalOne plan at $5 per month can resell that plan with same or different features at $20 per month. Once a site has been ordered from us, it is up to the Reseller to resell than site at any price they may choose to charge their own customers.
Reseller Obligations:
Every Reseller participating in the Program must comply with the following:
Technical Support
The Reseller must provide his/her own Customers with any needed technical support. The Reseller may not direct Reseller Customers to contact The Colossal Webs Company directly for technical support or Sales support. The Reseller may not provide his/her Reseller Customers with his/her Colossal Webs Company account details to permit them to contact The Colossal Webs Company directly. The Colossal Webs Company may bill the Reseller at The Colossal Webs Company’s current standard rates for support provided to a Reseller’s Reseller Customers if the Reseller has violated this provision. The Colossal Webs Company’s support to Resellers will be limited to ensuring that all accounts on the server, and all servers on which the Reseller customers are hosted are in good working order. Resellers will have the obligation to point all problems out to The Colossal Webs Company, but only when such problems are related to account malfunctions. However, it is the Reseller’s responsibility to help their own customers with all normal account usage and other issues that are not covered by the Colossal Webs Company.
Sales and Other Support
The Reseller must provide his/her Reseller Customers with any needed billing, sales and general information support they may need. The Reseller may not direct his/her Reseller Customers to contact The Colossal Webs Company for any purpose, or to buy directly from the Colossal Webs Company. The Reseller will buy sites from the Colossal Webs Company, and the Reseller’s customers will buy directly from the Reseller.
Product Labeling
The Reseller may provide the products and services with his/her own name (except for third party products that are passed through) or use names similar to ours. However, the Reseller may not “co-brand” the products or services or communicate in any way to his/her customers or any other person that the products or services are being provided by The Colossal Webs Company. Reseller will have to provide the Colossal Webs Company with Name Servers based on the domain name of the Reseller’s main Web site. The Reseller will then give these Name Servers to his/her customers so that they can point their domains to our servers without any direct reference to the Colossal Webs Company.
Business Conduct
The Reseller must conduct his/her business with high levels of integrity and fair dealing. The Reseller should maintain a reputation for fair dealing and customer service at the highest levels.
Terms of Service
The Reseller must abide by the provisions of The Colossal Webs Company’s Terms of Service (TOS), as they may be modified from time to time. The Reseller should impose conditions of service on his/her customers that are at least as stringent as those imposed by The Colossal Webs Company. Without limiting the foregoing, the Reseller must cause his/her customers to comply with policies similar to the Colossal Webs Company’s AUP (Acceptable Use Policy) and Terms of Services (TOS) as the same may be modified from time to time. If any Reseller customer violates the The Colossal Webs Company Acceptable Use Policy, The Colossal Webs Company may terminate or suspend the Hosting Services for such Reseller Customer. Reseller will be wholly responsible for any communications that may be necessary or appropriate with respect to such Reseller Customer.
Payment.
The Reseller is responsible for payment in full for all services indirectly provided to the Reseller’s customers by the Colossal Webs Company. If the Reseller’s customer is delayed in paying the reseller, and the reseller is delayed in paying The Colossal Webs Company, the reseller will be held to our collections policy and the sites hosted by the Reseller will be frozen until payment is received. And if payment is not received, the provisions of our Terms of Service (TOS) will apply and the Reseller’s accounts and sites will be suspended, then deleted.
Value-added and Limitations:
Reseller accounts are for customers who wish to offer Web hosting services to their clients. As such, we expect Resellers to aggressively be engaged in bringing in a value-added in terms of new customers. You are not allowed to become a Reseller if you will host only one or two sites.
The Colossal Webs Company’s Obligations:
The Colossal Webs Company will provide the following for the Reseller:
Reseller Control Panel.
The Colossal Webs Company will assign an individual Reseller Control Panel and Billing Account which will allow the reseller to pay and manage the services ordered from the Colossal Webs Company.
Newsletter.
The Colossal Webs Company may from time to time provide Resellers with The Colossal Webs Company’s newsletter to keep them informed of new developments that they may in turn communicate to their own customers.
Online Support.
The Colossal Webs Company will provide state-of-the-art online support site that includes: Billing Center, Support Ticket, Support Forum, FAQ and other documents that may help Reseller with their job.
Other Features.
The Colossal Webs Company, when applicable, will provide cooperative marketing opportunities, discounts, product information downloads, and unbranded Web-based administrative tools to allow customers to manage their sites and those of their customers.
Other Terms and Provisions:
Changes.
The Colossal Webs Company may modify the content, terms and conditions of the Reseller Program from time to time. The Reseller should re-visit the Program Description on The Colossal Webs Company’s web site from time to time to stay abreast of such changes. Any change to the Program Description will be effective immediately when posted to The Colossal Webs Company’s web site. When feasible, The Colossal Webs Company will endeavor to provide Reseller with advance notice of changes to the Program, but will be under no obligation to do so.
Updated Information.
The Reseller must keep The Colossal Webs Company informed of changes in the Reseller’s contact information and other information contained in the Program Application by either (a) providing e-mail notification of such changes to the Account Manager, or (b) using such other online notification tools as The Colossal Webs Company may provide for such purpose.
Reseller Plans.
Depending upon the number of open site accounts by a reseller, the Colossal Webs Company may provide incentives in the form of reduced rates, free services and other advantages. The granting of such advantages will remain at the sole discretion of the Colossal Webs Company.
During the order process as well as during the lifetime of their account with us, Resellers may purchase additional disk space and bandwidth to increase their Reseller account capacity. The price will be adjusted accordingly. In addition to these reseller features, all accounts created under the Reseller Program have the same capacities and features as our regular Shared Hosting accounts. Resellers are, however, free to tailor these features to the needs of their own customers when creating and configuring sites in their Reseller control panel.
Note:Initial disk space, bandwidth, and site capacity are meant to give Resellers some room to breathe as they begin their reselling business. They can distribute this initial allocation amongst their existing or prospective customers. We expect Resellers to bring in some value-added contribution in terms of new customers. If a Reseller is planning to host only one or two personal sites of his/her own, they cannot resell our services. They must simply order any of our Shared Hosting offerings directly. Should a customer decide to become a Reseller, their account will be reviewed periodically to ensure that they are in compliance with our Reseller Program policies and are hosting more than just their own personal Web site(s).
Termination.
Upon termination of his/her services at the Colossal Webs Company for any reason, Reseller may choose to freely transfer, at no charge to the Reseller, his/her Customers to Colossal Webs Company custody and ownership to ensure continued service to such Customers, or to transfer his/her customers away to another provider, whereupon Reseller may be charged our standard service rates where needing the Colossal Webs Company’s assistance in such transfer away procedures. Transfers away are allowed only if the Reseller has no outstanding payment/billing issues or invoices with us.
Billing Terms.
All accounts ordered by reseller must be prepaid for at least three months. When ordering an account, resellers may choose longer terms of service for the accounts being ordered.
Last edited: 04/29/2021, 8:24:17 PM Eastern
Frequently Asked Questions
We answer some of the questions you may have about our servicess.
For Web-hosting accounts, any prepayment covering a specific hosting term (monthly, quarterly, yearly) is a commitment to the chosen term. Once a term has commenced, it can no longer be refunded. Therefore, all Payments to The Colossal Webs Company are Non-Refundable, except where we were unable to provide or deliver the services that you ordered, and only after we have determined that we are unable to provide such services. When closing or cancelling a service, prepayments covering the cuurrent, running term cannot be refunded. The customer must schedule a cancellation to take effect at the next renewal date. Tools are available in the customer’s billing account that allow for such scheduled automatic cancellations. Customers may be credited only with the full value of advanced payments beyond the initial prepayment period, such as would be the case when a customer pays for two terms in advance. In such a case, only the second term is fully refundable if never commenced. Any term commenced is due. To avoid any type of misunderstanding as to what we can or cannot do, please contact us to make sure that we can indeed provide the services that you desire. All current and prospective Hosting customers (Shared/Virtual, Managed, E-Mail, Resellers, SiteBuilder) must agree to all of our terms and conditions as stipulated in our Terms of Service (TOS), Acceptable Use Policy (AUP), and Reseller Agreement.
A domain name is primarily the main address to your Website. When people type your domain name directly into the address bar of your Web browser, they are taken directly to your Website if it exists in some server anywhere in the world. This works kind of like typing the physical address of your destination in a GPS device and being taken there automatically by your car. But your domain name also allows you to have personalized email addresses both for yourself and your family or for employees in your company. So, instead of having generic emails such as those provided for free by email providers such as Google or Yahoo, you can set up your emails in a way that reflects your own identity. Last but not least, by registering a domain name, you protect and secure your Internet identity and, thus, prevent the possibility of identity theft whereby someone else would register a domain name in your name or in the name of your company. Even if you have no current need for a Website or personalized email, nothing says such need might not arise later.
Identity theft has become an unbearable scourge all over the Worldwide Web. Chances are some scammer, spammer, hacker or crook, somewhere in the world today, will register a domain in your personal name or in the name of your company, thus depriving you of your ability to use your own identity for personal or business reasons. Registering a domain name in your own name or in the name of your company helps you protect your identity for future use even if you currently have no email or Web-hosting account. Protect your personal or company’s identity now, before it is too late. This can’t wait. Do it today.
Registering a domain name is fast and easy. Use any of the domain search forms on our Website to type the keyword and extension for the domain name you want. If the domain name is available and you are satisfied with the price, simply follow the ordering prompts and you are on your way to establishing your brand and identity!
Yes. Domain name parking is the way to go if you have no immediate plans for deploying or building a Website. By registering a domain name with us and requesting domain parking services, we can set it up with an “Under Construction” page that will tell people that the domain is taken and you might be using it at some point in the future. And, remember, by registering a domain name, you protect and secure your Internet identity and, thus, prevent the possibility of identity theft whereby someone else would register a domain name in your name or in the name of your company. Even if you have no current or immediate need for a Website or personalized email, nothing says such need might not arise later.
A domain name tells the world who you are and what you do.Domain names help you reach out to new audiences and allow them to discover your content and hear your message, thereby eestablishing your identity and brand. Domain names make memorable calls to action no matter the medium. We offer hundreds of new domain extensions that can help you tell your story exactly the way you want. Search for a name, word, or phrase and we’ll help you find the perfect domain name to own your piece of the internet.
It can take as little as 2 hours for the most common domain names, but typically as long as 24 hours for a domain name to begin to be active and display your content on the Internet. Certain domain names, especially country domains, may take longer due to their requiring different levels of verification, such as residency requirement or local address. It may also occur errors whereby the system tells you a domain is unavailable. Double check with us.
No. You can configure your NameServers at your current registrar to point to our servers. During your order process, you will be provided with the NameServers needed for pointing your domain name to your Website on our servers.
Transferring your domain name to us is easy. Visit our domain transfer form and follow the instructions. To transfer a domain, make sure the domain name has NOT been newly registered in the past 60 days, is unlocked, and is eligible for transfer from your current registrar. Certain types of domains, such as .com and .net domains, also require you to provide an EPP authorization code in order to authorize the transfer. An EPP transfer authorization code is a security code that indicates you have the right to transfer the domain name. You should be able to get this EPP code from your current Registrar. Please contact your current registrar to obtain this code prior to submitting your transfer request.
No. If you do not need a Website or personalized email for now, you can simply register your domain name and park it. Parking a domain name means registering a domain mame without a corresponding Web-hosting or email package and having it point to an “Under Construction” page on our server. Parking a domain name is a good way of reserving your domain name for future use. For a nominal fee, we will park your domain name on our servers. The option to park your domain is offered to you at the time of domain registration.
No. Not at all. Our cost-effective, yet extremely reliable Colossal Mail Hosting plans are typically tailored for those amongst our clients who do not wish to become entangled in tech stuff. With our user-friendly Control Panel, Webmail facility, and email apps, you can easily access your emails, 24/7, from anywhere in the word. No major technical knowledge required.
Yes. Our cost-effective, yet extremely reliable Shared Hosting plans are typically tailored for those amongst our clients who are technically savvy enough to independently design, deploy, and manage their own Web sites. All we do is ensure that the servers hosting their sites are up and running at all times. Shared Hosting customers are therefore expected to know what to do to make their Web pages available to the public. Customers who are too busy or have no tech skills should consider our Managed Hosting Plans.
“Shared Hosting” simply means that your Web-hosting account shares a server with other customers in a protected environment that securely isolates your account’s Web space, internally preventing access from other users while allowing visitors to access the Web pages hosted in your public Web space from the Internet.
Our Managed Hosting are typically tailored for customers who are either too busy or not tech savyy enough to design, deploy, and manage their own Websites. And this is where we come in: We do everything for you, from registering your domain name (if you do not have one already) to designing, deploying, and delivering a finished Website product to you based on your instructions. We then, of course, host your site on our own servers and manage it for you. This is the ideal turn-key solution for those customers who are seeking peace of mind and do not want the daily hassle and distraction of having to worry about the nitty-gritty of Website management.
You can access your messages via Webmail or mail apps. With Webmail, all you have to do is type your domain name in your Web browser with the webmail call (www.yourdomain.com/webmail). Once on the Webmail page, login with your email and password, and voilà! You will gave a choice of apps for reading your messages via Webmail (SquirrelMail, Horde or RoundCube). Alternatively, if you have a portable or desktop device such as an iPad, an iPhone or a desktop computer, you can install an app such as Mail, Thunderbird, Outlook, etc., and configure it to download your emails from the server. Your Control Panel with us contains information for configuring your mail client to access your emails on our servers.
In addition to your own ability to design Web pages using coding or Web design tools such as Adobe’s Dreamweaver, Canva and others, plenty of auto-install apps and scripts, including WordPress, are available in your Control Panel that will give you a head start and help you deploy a Website quickly and effectively. With secure FTP (SFTP) or your Control Panel’s FileManager, you can securely upload files to your Web space. Alternatively, you con order a SiteBuilder Hosting plan from us that will allow you to directly design and deploy your Website on our servers.
Such formulas as “unlimited email accounts” or “Unlimited databases” mean that you are not limited as to the number of email accounts or MySQL databases you can create, up to your allocated disk space capacity. In other words, you are limited only by how many email accounts you can fit within your allocated disk space.