Colossal FAQs

Our Colossally Great
Frequently Asked Questions(FAQs)

You've got questions? Please read our beautifully tailored Frequently Asked Questions below.

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OUR HOSTING AGREEMENTS & POLICIES

By ordering and using our products, you consent to be legally bound by our various agreements as listed below:

– To check out our Web-Hosting plans, View Details.
– To see our Domain Name pricing, View Details.

CONTACT US

The information below allows you to contact The Colossal Webs Company at all times to submit your support requests or to make general queries:

Mailing Address:
The Colossal Webs Company
701 Ann St #1150
Stroudsburg, PA 18360, USA
Phone: +1 ‭(570) 790-9893‬

Frequently Asked Questions

We answer some of the questions you may have about our servicess.

For Web-hosting accounts, any prepayment covering a specific hosting term (monthly, quarterly, yearly) is a commitment to the chosen term. Once a term has commenced, it can no longer be refunded. Therefore, all Payments to The Colossal Webs Company are Non-Refundable, except where we were unable to provide or deliver the services that you ordered, and only after we have determined that we are unable to provide such services. When closing or cancelling a service, prepayments covering the cuurrent, running term cannot be refunded. The customer must schedule a cancellation to take effect at the next renewal date. Tools are available in the customer’s billing account that allow for such scheduled automatic cancellations. Customers may be credited only with the full value of advanced payments beyond the initial prepayment period, such as would be the case when a customer pays for two terms in advance. In such a case, only the second term is fully refundable if never commenced. Any term commenced is due. To avoid any type of misunderstanding as to what we can or cannot do, please contact us to make sure that we can indeed provide the services that you desire. All current and prospective Hosting customers (Shared/Virtual, Managed, E-Mail, Resellers, SiteBuilder) must agree to all of our terms and conditions as stipulated in our Terms of Service (TOS), Acceptable Use Policy (AUP), and Reseller Agreement.

A domain name is primarily the main address to your Website. When people type your domain name directly into the address bar of your Web browser, they are taken directly to your Website if it exists in some server anywhere in the world. This works kind of like typing the physical address of your destination in a GPS device and being taken there automatically by your car. But your domain name also allows you to have personalized email addresses both for yourself and your family or for employees in your company.  So, instead of having generic emails such as those provided for free by email providers such as Google or Yahoo, you can set up your emails in a way that reflects your own identity. Last but not least, by registering a domain name, you protect and secure your Internet identity and, thus, prevent the possibility of identity theft whereby someone else would register a domain name in your name or in the name of your company. Even if you have no current need for a Website or personalized email, nothing says such need might not arise later.

Identity theft has become an unbearable scourge all over the Worldwide Web. Chances are some scammer, spammer, hacker or crook, somewhere in the world today, will register a domain in your personal name or in the name of your company, thus depriving you of your ability to use your own identity for personal or business reasons. Registering a domain name in your own name or in the name of your company helps you protect your identity for future use even if you currently have no email or Web-hosting account. Protect your personal or company’s identity now, before it is too late. This can’t wait. Do it today.

Registering a domain name is fast and easy. Use any of the domain search forms on our Website to type the keyword and extension for the domain name you want. If the domain name is available and you are satisfied with the price, simply follow the ordering prompts and you are on your way to establishing your brand and identity!

Yes. Domain name parking is the way to go if you have no immediate plans for deploying or building a Website. By registering a domain name with us and requesting domain parking services, we can set it up with an “Under Construction” page that will tell people that the domain is taken and you might be using it at some point in the future. And, remember, by registering a domain name, you protect and secure your Internet identity and, thus, prevent the possibility of identity theft whereby someone else would register a domain name in your name or in the name of your company. Even if you have no current or immediate need for a Website or personalized email, nothing says such need might not arise later.

A domain name tells the world who you are and what you do.Domain names help you reach out to new audiences and allow them to discover your content and hear your message, thereby eestablishing your identity and brand. Domain names make memorable calls to action no matter the medium. We offer hundreds of new domain extensions that can help you tell your story exactly the way you want. Search for a name, word, or phrase and we’ll help you find the perfect domain name to own your piece of the internet.

It can take as little as 2 hours for the most common domain names, but typically as long as 24 hours for a domain name to begin to be active and display your content on the Internet. Certain domain names, especially country domains, may take longer due to their requiring different levels of verification, such as residency requirement or local address. It may also occur errors whereby the system tells you a domain is unavailable. Double check with us.

No. You can configure your NameServers at your current registrar to point to our servers. During your order process, you will be provided with the NameServers needed for pointing your domain name to your Website on our servers.

Transferring your domain name to us is easy. Visit our domain transfer form and follow the instructions. To transfer a domain, make sure the domain name has NOT been newly registered in the past 60 days, is unlocked, and is eligible for transfer from your current registrar. Certain types of domains, such as .com and .net domains, also require you to provide an EPP authorization code in order to authorize the transfer. An EPP transfer authorization code is a security code that indicates you have the right to transfer the domain name. You should be able to get this EPP code from your current Registrar. Please contact your current registrar to obtain this code prior to submitting your transfer request.

No. If you do not need a Website or personalized email for now, you can simply register your domain name and park it. Parking a domain name means registering a domain mame without a corresponding Web-hosting or email package and having it point to an “Under Construction” page on our server. Parking a domain name is a good way of reserving your domain name for future use. For a nominal fee, we will park your domain name on our servers. The option to park your domain is offered to you at the time of domain registration.

No. Not at all. Our cost-effective, yet extremely reliable Colossal Mail Hosting plans are typically tailored for those amongst our clients who do not wish to become entangled in tech stuff. With our user-friendly Control Panel, Webmail facility, and email apps, you can easily access your emails, 24/7, from anywhere in the word. No major technical knowledge required.

Yes. Our cost-effective, yet extremely reliable Shared Hosting plans are typically tailored for those amongst our clients who are technically savvy enough to independently design, deploy, and manage their own Web sites. All we do is ensure that the servers hosting their sites are up and running at all times. Shared Hosting customers are therefore expected to know what to do to make their Web pages available to the public. Customers who are too busy or have no tech skills should consider our Managed Hosting Plans.

“Shared Hosting” simply means that your Web-hosting account shares a server with other customers in a protected environment that securely isolates your account’s Web space, internally preventing access from other users while allowing visitors to access the Web pages hosted in your public Web space from the Internet.

Our Managed Hosting are typically tailored for customers who are either too busy or not tech savyy enough to design, deploy, and manage their own Websites. And this is where we come in: We do everything for you, from registering your domain name (if you do not have one already) to designing, deploying, and delivering a finished Website product to you based on your instructions. We then, of course, host your site on our own servers and manage it for you. This is the ideal turn-key solution for those customers who are seeking peace of mind and do not want the daily hassle and distraction of having to worry about the nitty-gritty of Website management.

You can access your messages via Webmail or mail apps. With Webmail, all you have to do is type your domain name in your Web browser with the webmail call (www.yourdomain.com/webmail). Once on the Webmail page, login with your email and password, and voilà! You will gave a choice of apps for reading your messages via Webmail (SquirrelMail, Horde or RoundCube). Alternatively, if you have a portable or desktop device such as an iPad, an iPhone or a desktop computer, you can install an app such as Mail, Thunderbird, Outlook, etc., and configure it to download your emails from the server. Your Control Panel with us contains information for configuring your mail client to access your emails on our servers.

In addition to your own ability to design Web pages using coding or Web design tools such as Adobe’s Dreamweaver, Canva and others, plenty of auto-install apps and scripts, including WordPress, are available in your Control Panel that will give you a head start and help you deploy a Website quickly and effectively. With secure FTP (SFTP) or your Control Panel’s FileManager, you can securely upload files to your Web space. Alternatively, you con order a SiteBuilder Hosting plan from us that will allow you to directly design and deploy your Website on our servers.

Such formulas as “unlimited email accounts” or  “Unlimited databases” mean that you are not limited as to the number of email accounts or MySQL databases you can create, up to your allocated disk space capacity. In other words, you are limited only by how many email accounts you can fit within your allocated disk space.